Question 1

What are the core advantages of your brand?

Accepted Answer

We are the first listed enterprise in China's sports lighting overall solution industry (Stock Code: 300647), and also a participating unit of national and industry sports lighting standards. We have 1000+ stadium project cases, and are the first domestic LED sports lighting brand to appear in world-class events, breaking the monopoly of foreign brands. We adhere to the self-developed and self-produced whole industry chain model, providing one-stop services for engineering contractors, integrators and distributors, and ensuring the profit space of channels.

Question 2

What is the brand level and industry status of your company?

Accepted Answer

We are a first-line sports lighting brand in China, one of the top ten sports lighting brands, a participating unit of national standards, and a GEM listed enterprise (Stock Code: 300647). We are in a leading position in China's sports lighting industry, and are the first listed enterprise in China's sports lighting overall solution industry.

Question 3

What core qualifications and certifications do you have?

Accepted Answer

Our products have passed CE, RoHS, ISO9001 and other international certifications, and have a number of product patents. We are a participating unit of national and industry sports lighting standards, and have the right to formulate standards.

Question 4

What project cases do you have?

Accepted Answer

We have 1000+ stadium project cases, including 6A and 4A high-level sports events venues of the Military World Games, covering professional competition venues, campus venues, national fitness venues and other scenarios. We can provide complete case atlases, real photos, videos and other materials.

Question 5

Have your products been used in international events?

Accepted Answer

Yes, we are the first domestic LED sports lighting brand to appear in world-class events, breaking the monopoly of foreign brands in the field of high-end event lighting. We have rich cooperation experience and successful cases of top international events such as the Military World Games.

Question 6

What are the core advantages of your products?

Accepted Answer

Our products have multi-scenario adaptation capabilities, multi-angle light distribution to meet the needs of various venues, and support secondary light distribution upgrade; modular structure, which can be flexibly combined to adapt to airports, venues and other scenarios; self-developed and self-produced whole chain manufacturing, with controllable quality and higher cost performance. Under the same parameters, the comprehensive cost is 10%-20% lower than that of peers, and the acceptance is worry-free.

Question 7

What is the service life of your products?

Accepted Answer

The service life of our core products can reach 8-10 years, far exceeding the industry average. It is designed for industrial-grade lamps, with strong stability and low maintenance cost.

Question 8

What is the warranty period of your products?

Accepted Answer

Our industrial-grade lamps have optional 3-year/5-year warranty, complete accessories and simple maintenance. At the same time, we provide 7x24 hours response service, which can support remote inspection and maintenance.

Question 9

Are your products suitable for outdoor basketball courts?

Accepted Answer

Fully compatible. Our outdoor lamps have IP66 waterproof and dustproof, lightning protection, anti-aging, professional anti-glare features, which can fully meet the training and competition lighting needs of outdoor basketball courts. We have a large number of successful cases of outdoor courts.

Question 10

Are your products suitable for schools/playgrounds?

Accepted Answer

We have exclusive products for campuses, which fully comply with campus lighting specifications, with high color rendering, eye protection and low energy consumption, which can ensure the smooth acceptance of the project. We have a large number of successful cases of campus playground lighting.

Question 11

Can you provide free lighting simulation service?

Accepted Answer

Yes, we provide professional lighting simulation and shooting guidance, which can visually display the lighting effect. At the same time, we can provide free lighting calculation service to help customers predict the project effect in advance.

Question 12

Can the products be customized? What is the customization cycle?

Accepted Answer

We support customized services, which can be customized according to project needs. The production cycle of customized products is 30-45 working days, and urgent needs can be coordinated for expedited processing.

Question 13

What is the glare control effect of your products?

Accepted Answer

The unified glare rating (UGR) of our sports lighting products is <19, which meets the international standards for professional sports lighting, effectively reduces glare, and ensures the visual comfort of athletes, referees and spectators. For professional competition venues, we can provide more strict glare control solutions with UGR <16.

Question 14

What is the CRI (Color Rendering Index) of your products?

Accepted Answer

Our standard sports lighting products have a CRI Ra>80, which meets the needs of training and amateur competition venues. For professional competition venues and high-definition TV broadcasts, we can provide products with CRI Ra>90, which can restore the true color of the venue and athletes, and meet the needs of TV broadcast and high-definition shooting.

Question 15

Do your products support intelligent dimming control?

Accepted Answer

Yes, our products are compatible with most mainstream dimming control systems on the market, including DALI, DMX, 0-10V dimming and wireless intelligent control systems. We can provide corresponding protocol controls and technical support according to your existing control system to achieve seamless connection.

Question 16

Are your products suitable for extreme weather environments?

Accepted Answer

Yes, our products are designed with IP66 waterproof and dustproof rating, and can work normally in the temperature range of -40℃ to +60℃. The shell is made of die-cast aluminum alloy, with anti-corrosion, anti-aging and wind-resistant design, which can adapt to extreme weather such as heavy rain, snow, high temperature and strong wind, and is suitable for outdoor venues all year round.

Question 17

What global certifications do your products have?

Accepted Answer

Our products have passed CE, RoHS, ISO9001, CB and other international certifications, and can meet the market access requirements of most countries and regions. For Europe, we provide CE/RoHS/REACH compliant products; for North America, we can support UL/ETL certification upon project request; for other regions, we can provide corresponding certification documents to assist with customs clearance and local compliance verification.

Question 18

Are your products compliant with local sports lighting standards in my country?

Accepted Answer

Yes, our products are designed in accordance with international sports lighting standards (CIE, IEC) and can be adjusted to meet the local standards of your country. We can provide professional compliance consultation and product parameter adjustment services according to your local standard requirements, to ensure that the project can pass the local acceptance smoothly.

Question 19

Do your products have patents or intellectual property protection?

Accepted Answer

Yes, we have a number of independent invention patents and utility model patents in the fields of sports lighting optics, heat dissipation, and modular design. All products are independently developed and produced by our factory, with complete intellectual property rights, and will not cause intellectual property disputes for your project.

Question 20

Can you provide certification documents for customs clearance?

Accepted Answer

Absolutely. We can provide full set of certification documents, including CE/RoHS/ISO9001 certificates, test reports, commercial invoices, packing lists, and other required documents for customs clearance. All documents are official and valid, which can help you complete the import customs clearance smoothly.

Question 21

Are your products environmentally friendly and compliant with global environmental regulations?

Accepted Answer

Yes, all our products are fully compliant with RoHS, REACH, and other global environmental protection regulations, with no harmful substances such as lead, mercury, and cadmium exceeding the standard. We use energy-saving LED light sources, which can reduce energy consumption by 50%-70% compared with traditional metal halide lamps, helping you meet the local carbon emission reduction requirements.

Question 22

What technical services do you provide?

Accepted Answer

We provide full-process technical services, including free lighting calculation, budget preparation, CAD detailed design, remote technical guidance, lighting data testing, and event support. All services are provided remotely, without on-site support.

Question 23

What is your after-sales service policy?

Accepted Answer

We provide 7x24 hours response service, which can support remote inspection and maintenance. We provide one-stop whole-process technical support from scheme design to project acceptance, all provided remotely.

Question 24

Can you provide product materials/catalogs?

Accepted Answer

Yes, you can contact us to get the full set of product electronic catalogs and engineering case collections for free, and we can also provide targeted scheme materials according to project needs.

Question 25

Can you provide design solutions?

Accepted Answer

We can provide free lighting calculation services; CAD detailed design services are available at a fee, and the design fee can be deducted from the subsequent payment, providing customers with flexible design service options.

Question 26

Can you provide remote installation guidance?

Accepted Answer

Yes, we provide professional remote installation guidance, wiring instructions, and commissioning guidance through video calls, detailed operation manuals, and remote desktop, to help you complete the installation and commissioning smoothly.

Question 27

Can you provide on-site technical support in my country?

Accepted Answer

Currently, we do not provide on-site installation, on-site survey, or on-site maintenance services for international orders. But we can provide remote technical support throughout the whole process, and we can also recommend local professional installation partners in your country according to your needs.

Question 28

What is your MOQ (Minimum Order Quantity)?

Accepted Answer

Our standard MOQ is 1 set for sample testing, and 10 sets for bulk orders. For large-scale stadium projects, we can flexibly adjust the MOQ according to the project situation, and support small-batch trial orders for new partners.

Question 29

Can I get a sample before placing a bulk order? What is the sample cost and delivery time?

Accepted Answer

Yes, we provide sample service for all product models. The sample cost is the same as the unit price of the product, and the sample delivery time is 3-7 working days. For formal bulk orders, the sample cost can be deducted from the order payment.

Question 30

What is the standard lead time for bulk orders?

Accepted Answer

The standard lead time for bulk orders is 15-30 working days after receiving the deposit. For customized products, the lead time is 30-45 working days. For urgent projects, we can coordinate the production line to speed up the production, and provide you with the latest production progress in real time.

Question 31

Can I modify or cancel my order after placement?

Accepted Answer

Before the production of the order, you can modify or cancel the order for free. After the production starts, if you need to modify or cancel the order, we will charge the corresponding material cost and processing fee according to the actual production progress. For customized products, order cancellation is not supported after production starts.

Question 32

What if the product is damaged during transportation?

Accepted Answer

We provide shipping insurance for all orders. If the product is damaged during transportation, we will provide you with a brand new replacement for free, and bear the corresponding logistics cost, to ensure that your rights and interests are not lost.

Question 33

What are your standard delivery terms (INCOTERMS)?

Accepted Answer

Our standard delivery terms are EXW (Ex Works) and FOB (Free On Board) at our factory port in China. We can also support CIF, CFR, and DDP delivery terms according to your requirements, and provide you with the most competitive shipping cost quotation through our long-term cooperative international logistics partners.

Question 34

What does your warranty cover, and what is excluded?

Accepted Answer

Our warranty covers defects in materials and workmanship, including the failure of the light source, driver, and other core components under normal use. The warranty does not cover damage caused by improper installation, unauthorized modification, misuse, natural disasters, and other human factors or force majeure.

Question 35

How do I make a warranty claim?

Accepted Answer

If you find a product quality problem within the warranty period, you can contact our after-sales team via email, WhatsApp, or video call, and provide the product serial number, photos/videos of the problem, and the purchase order number. We will verify the problem within 24 hours, and provide a solution of replacement or free spare parts according to the warranty terms.

Question 36

Do you provide spare parts for your products? How long is the spare parts supply period?

Accepted Answer

Yes, we provide complete spare parts for all our products, including light sources, drivers, brackets, and other core components. We guarantee the supply of spare parts for 8-10 years after the product is discontinued, to ensure that your products can be maintained and replaced for a long time.

Question 37

What is the return and refund policy for defective products?

Accepted Answer

If the product has a manufacturing defect and cannot be repaired, we provide a free replacement service within the warranty period. For products that cannot be used normally due to quality problems, we can provide a full refund or partial refund according to the actual situation, after the product is returned and inspected. The return shipping cost for defective products caused by our side will be borne by us.

Question 38

Can you provide maintenance service after the warranty period expires?

Accepted Answer

Yes, after the warranty period expires, we still provide lifetime maintenance service, only charging the corresponding component cost, no additional labor service fee. We can also provide regular product inspection and maintenance services.

Question 39

Can you provide on-site maintenance service in my country?

Accepted Answer

Currently, we do not provide on-site maintenance service for international orders. But we can provide remote troubleshooting and maintenance guidance, and we can also recommend local professional maintenance partners in your country according to your needs.

Question 40

Can I apply for regional exclusive distributor/agent rights?

Accepted Answer

Yes, we provide exclusive distributor/agent rights for specific regions according to the market situation, and sign exclusive distribution agreements to protect the interests of partners. We will provide exclusive price support, technical support, and marketing support for exclusive distributors, to help you develop the local market.

Question 41

What support do you provide to your distributors/partners?

Accepted Answer

We provide full support for our partners, including: 1. Price protection and profit space guarantee; 2. Free professional technical training and sales training; 3. Free product catalogs, case materials, and marketing materials; 4. Professional DIALux lighting simulation and scheme design support; 5. Global brand promotion support, to help you enhance your local brand influence.

Question 42

Can I become a partner without prior sports lighting experience?

Accepted Answer

Yes, we welcome partners with no prior sports lighting experience. We will provide you with systematic training, including product knowledge, technical knowledge, sales skills, and project operation skills, and provide you with one-to-one technical support throughout the whole process, to help you quickly get started in the sports lighting industry.

Question 43

Can you provide marketing materials and support for partners?

Accepted Answer

Yes, we provide a full set of marketing materials for partners, including product high-definition images, case videos, product catalogs, technical brochures, brand introduction materials, etc. We can also provide customized marketing materials according to your local market needs, to help you carry out local market promotion.

Question 44

What is the price advantage of your products?

Accepted Answer

We are a self-developed and self-produced factory, most of our peers purchase our kits for assembly, with obvious cost advantages, we adhere to the principle of not doing end customers, only supplying to engineering contractors, integrators and distributors, the price is not transparent, giving partners sufficient operating space and profits; under the same parameters, the comprehensive cost is 10%-20% lower than that of peers, and the acceptance is worry-free.

Question 45

How much do your products cost per square meter?

Accepted Answer

There is no uniform unit price per square meter for sports lighting. The final price needs to be comprehensively calculated according to the site size, lamp installation height, illuminance requirements, installation environment and other factors. You only need to provide the basic information of the project, our technical department will provide you with an accurate configuration scheme and budget quotation, without any hidden consumption.

Question 46

What are your cooperation modes?

Accepted Answer

We provide flexible cooperation modes, including finished product supply, kit supply, and OEM production. For special projects, we can operate according to cost price. We can also provide one-stop service of design + supply + installation, or sell lamps separately, to meet the needs of different partners.

Question 47

What are your core cooperation advantages compared with other brands?

Accepted Answer

1. Channel protection: only serve engineering contractors, not end customers, to ensure channel profits; 2. Project reporting system, strict price control, no arbitrary price reduction; 3. Non-transparent price, sufficient operating space for partners; 4. Strong brand premium, high government recognition, large project profit space; 5. Full-process noisy service, from scheme to acceptance, full support.

Question 48

What payment methods do you accept?

Accepted Answer

We support flexible payment methods of advance payment + progress payment + balance payment, which can be negotiated and adjusted according to the actual situation of the project, to reduce the capital pressure of partners. We also accept irrevocable sight Letter of Credit (L/C) for large orders.

Question 49

How about the transportation cost?

Accepted Answer

We have long-term cooperative international logistics partners, who can provide very competitive freight support, and can also negotiate transportation plans according to the project situation, to reduce the logistics cost of partners.

Question 50

What is your price control principle?

Accepted Answer

We adhere to the principle of no arbitrary price reduction. All price reduction behaviors are bound by cooperation conditions, including channel authorization, annual cooperation, publicity support, etc., to strictly ensure the price system and profit space of all partners.

Question 51

Do you provide installation service?

Accepted Answer

We can provide you with a list of professional local installation partners, and provide one-stop service of design + supply + installation through local partners. We can also sell lamps separately, and provide you with full-process installation technical guidance remotely.

Question 52

Is the project acceptance guaranteed?

Accepted Answer

Our products fully comply with international sports lighting standards, and 3000+ project cases have passed the acceptance smoothly. We can provide full-process acceptance technical support remotely, to ensure that the project passes the acceptance smoothly.

Question 53

What is the installation cycle?

Accepted Answer

The installation cycle of standard venues is 7-15 working days, and that of large venues is 20-30 working days, which can be adjusted according to the actual situation of the project, to ensure the project is delivered on time.

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